At Build Better, Inc. (“BuildBetter”), we are committed to providing transparent and responsible AI solutions for enterprises. This document outlines our approach to AI development, data use, model transparency, and the safeguards we have in place to protect your data.
1. Purpose and Commitment
BuildBetter’s AI-driven platform enhances product operations by automating workflows, improving decision-making, and reducing operational burdens. We prioritize safety, transparency, and compliance across all our AI functionalities.
2. How We Use AI in Our Services
Our platform leverages AI to:
- Automate Workflows: Streamline routine operations to increase efficiency.
- Enhance Decision-Making: Provide data-driven insights to support strategic choices.
- Personalize User Experience: Tailor services to meet specific client needs.
We utilize a combination of both in-house models and select third-party AI models to deliver these capabilities, ensuring that all models meet our stringent compliance and security standards.
3. Types of Data Processed
We process the following types of data to provide our services:
- Customer Data: Information you input into the platform, including user research interviews, team recordings, surveys, support tickets, documentation, user interactions, workflow configurations, and operational metrics.
- Personal Information: Limited to business contact information such as names, email addresses, and job titles necessary for account management and support.
- Usage Data: Generalized data on how you interact with our platform to help us improve our services.
Important Notes:
- No Training on Customer Data: BuildBetter does not use customer data to train or retrain any AI models outside of those developed exclusively for your use within our platform. All data provided by clients remains their property and is only used to deliver agreed-upon services. If fine-tuning is required to improve specific client use cases, this will be conducted under strict data governance protocols outlined in a separate agreement.
- Data Retention: We retain customer data only for as long as necessary to provide the services. Data is deleted or anonymized based on predefined retention policies.
- Data Control: Clients maintain full control over their data, including visibility into how it’s stored, processed, and used. Our platform offers comprehensive role-based access controls and encryption of data both in transit and at rest.
4. Model Explainability and Transparency
- Explainable Outputs: BuildBetter provides clear, explainable AI outputs. Every AI-driven recommendation or result includes source citations and the logic behind it, ensuring users understand how decisions are made.
- Bias Mitigation: We continually audit our AI models to minimize biases and ensure fair outcomes for all users. Our internal processes involve data cleaning, model auditing, and bias mitigation steps.
5. Our Commitment to Responsible and Ethical AI Use
At BuildBetter, ethical AI use is at the core of our operations. Our commitments include:
- Transparency: We provide clear explanations of how our AI models work, including the logic behind AI-driven recommendations or decisions.
- Fairness and Bias Prevention: We apply multiple layers of filtering to detect and prevent harmful or biased outputs. We provide regular audits and can share documentation on bias mitigation methodologies upon request.
- Compliance: We adhere to all applicable global regulations, including GDPR, HIPAA, SOC 2 Type II standards, and are committed to evolving our practices in line with new laws such as the EU AI Act.
6. Safeguards in Place
We have implemented multiple layers of security and ethical safeguards to protect your data and ensure responsible AI use:
Data Security Measures:
- Encryption: All data is encrypted both in transit and at rest.
- Access Controls: Robust role-based access controls limit data access to authorized personnel only.
- Security Audits: Regular third-party audits and compliance checks maintain thehighest security standards.
- AI Safety Measures:
- Toxicity Filters and Bias Prevention: We apply advanced filtering systems to detect and prevent harmful or biased outputs.
- Prompt Injection Protections: The platform is designed to prevent unauthorized outputs by blocking the injection of malicious prompts or links.
Third-Party Compliance:
- Any third-party AI models integrated into our platform are thoroughly vetted and bound by agreements (such as Business Associate Agreements) ensuring compliance with data protection laws and regulatory requirements. These models do not train on customer data without explicit consent.
7. Model Development
BuildBetter utilizes a combination of both in-house models and third-party models to deliver our AI-driven services. We ensure that all third-party models used in our platform are compliant with privacy and security standards, including BAAs where applicable.
- In-House and Third-Party Models: While we develop models internally, we also incorporate select third-party models to provide the best solutions for our clients. All third-party models are subject to rigorous audits and comply with industry standards, including SOC 2, HIPAA, and other relevant regulations.
- Third-Party Model Compliance: Any third-party models used in our platform are bound by agreements that ensure full compliance with data protection laws and regulatory requirements. These models do not train on customer data without explicit consent.
- Custom Deployment: For clients seeking enhanced privacy, BuildBetter offers on-premises deployment, custom models, and the ability to use client-owned models. These options are available under separate agreements to meet specific security and compliance needs.
Additional Information
- Custom Deployment Options: For clients requiring enhanced privacy, we offer on-premises deployment, custom AI models, and the ability to use client-owned models under separate agreements tailored to specific security needs.
- No Unauthorized Data Sharing: We do not sell or share your data with third parties for marketing or any other purposes not outlined in our agreements.
- Continuous Improvement: We are committed to the ongoing enhancement of our AI systems, incorporating the latest ethical guidelines and technological advancements.
For more information about our AI practices or transparency initiatives, please contact us at security@buildbetter.ai.